DEWA Disconnection Guide
Complete guide to closing your DEWA account when moving out in Dubai. Learn how to get your security deposit back quickly and avoid common issues.
4.9/5
847+ Reviews
Licensed
Fully Insured
5,000+
Moves Completed
15+ Years
In Dubai
DEWA Contact Information
Need help with DEWA transfer instead? View our DEWA Transfer Guide for connecting at your new property.
DEWA Disconnection Process
Follow these steps to properly disconnect your DEWA account and receive your deposit refund
Schedule Disconnection in Advance
Apply for disconnection at least 3 business days before your move-out date. You can request disconnection through the DEWA website, mobile app, or by calling 04-601-9999. Select a disconnection date that falls after you have fully vacated the property.
Pro Tip: Schedule for the day after your actual move to avoid any last-minute issues.
Update Your Bank Details
Before submitting your disconnection request, ensure your bank account details (IBAN) are updated in your DEWA profile. This is where your security deposit refund will be sent. Log into your DEWA account and verify the banking information is current and accurate.
Pro Tip: Use a UAE bank account for fastest refund processing.
Final Meter Reading
DEWA will conduct a final meter reading on your disconnection date. Take your own photos of both electricity and water meters before the reading as backup evidence. Note down the final readings for your records.
Pro Tip: Take photos with timestamps visible for dispute resolution.
Settle Final Bill
Your final bill will be calculated based on the meter reading. Any outstanding balance must be paid before your deposit can be refunded. You can pay via the DEWA app, website, bank transfer, or at any DEWA payment center.
Pro Tip: Pay immediately to avoid delays in deposit refund.
Receive Deposit Refund
After your final bill is settled, DEWA will process your security deposit refund within 7-10 business days. The refund will be transferred directly to the bank account registered in your profile.
Pro Tip: Keep your bank account active until refund is received.
Required Documents
- Emirates ID or passport copy
- Final tenancy contract or move-out letter from landlord
- DEWA account number
- Updated bank account details (IBAN)
- Contact phone number and email
Deposit Refund Timeline
Typical timeline from disconnection request to receiving your deposit
Disconnection Request
Day 0Submit your disconnection application online or via app
Final Meter Reading
Day 1-3DEWA conducts final reading on your scheduled date
Final Bill Generated
Day 3-5Your final consumption bill is calculated and issued
Bill Payment
Day 5-7Pay any outstanding balance (if applicable)
Deposit Processing
Day 7-14DEWA processes your security deposit refund
Refund Received
Day 10-17Funds transferred to your registered bank account
Get a free, no-obligation quote tailored to your move. We'll handle the details.
Common Issues & Solutions
Problems you might encounter and how to resolve them
Deposit Refund Delayed
Cause: Incorrect or outdated bank details in DEWA profile
Solution: Log into DEWA account and update your IBAN. Contact DEWA customer service to reprocess the refund.
Higher Than Expected Final Bill
Cause: Meter reading discrepancy or estimated reading used
Solution: Provide your own meter photos as evidence. Request a physical meter re-reading. File a dispute through the DEWA app.
Cannot Submit Disconnection Request
Cause: Outstanding bills or account holds
Solution: Clear all pending bills first. Contact DEWA to remove any account restrictions before proceeding.
Disconnection on Wrong Date
Cause: System error or incorrect date selection
Solution: Contact DEWA immediately via 04-601-9999. Request emergency reconnection if needed (fees may apply).
Deposit Less Than Expected
Cause: Outstanding charges deducted from deposit
Solution: Request itemized breakdown of deductions. Dispute any incorrect charges through official channels.
No Refund After 2 Weeks
Cause: Processing delays or bank transfer issues
Solution: Contact DEWA customer service with your account number. Verify bank details are correct and account is active.
Important Tips for Smooth Disconnection
- Schedule disconnection for the day after your actual move-out date
- Never disconnect DEWA before you have completely vacated the property
- Take photos of final meter readings with date and time visible
- Keep copies of all DEWA correspondence and receipts
- Update your phone number to receive SMS notifications about your account
- Check that your landlord has not already initiated disconnection
- If moving within Dubai, consider account transfer instead of disconnection
- Clear all bills before disconnection to expedite deposit refund
- Ensure your Emirates ID is valid when applying for disconnection
- Keep your UAE bank account open until refund is received
DEWA Disconnection FAQs
Find answers to common questions about our moving services
DEWA typically refunds security deposits within 7-10 business days after your final bill is settled. The refund is transferred directly to the bank account registered in your DEWA profile. Ensure your bank details are correct before disconnection to avoid delays.
No, DEWA only refunds deposits via bank transfer to a UAE bank account. You cannot receive cash or checks. If you do not have a UAE bank account, contact DEWA customer service to discuss alternative arrangements before closing your account.
You will continue to be billed for any consumption at the property, even if you have moved out. You remain liable for all charges until the account is formally disconnected. Always disconnect DEWA when vacating a property to avoid unexpected bills.
Yes, landlords can request disconnection of tenant accounts with proper documentation. However, this is unusual and typically only happens if rent is unpaid or the tenancy has ended. You should always disconnect your own account to control the process.
Standard disconnection is free. However, you must pay your final consumption bill before receiving your deposit refund. If you request emergency same-day disconnection, there may be additional service charges.
Yes, if you are moving to another property in Dubai, you can transfer your DEWA account. This is faster and keeps your deposit active. Apply for transfer through the DEWA app or website and provide your new tenancy contract.
If you believe the final reading is incorrect, provide your own dated photos of the meters as evidence. You can file a dispute through the DEWA app or by contacting customer service. DEWA may send a technician for re-verification.
Moving Out of Dubai?
Let us handle your entire move while you take care of utilities and paperwork. Professional packing, moving, and storage services.