DEWA Transfer Guide
Complete guide to disconnecting and connecting DEWA services when moving in Dubai. Save time with our step-by-step process.
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Disconnection Process
Schedule Disconnection
Contact DEWA at least 3 days before moving out. You can do this online through DEWA website, mobile app, or by calling 04-601-9999.
Submit Documents
Provide Emirates ID, tenancy contract end date, and property details. If you're the account holder, ensure final bills are settled.
Final Meter Reading
DEWA will take final meter reading on your chosen date. Be present if possible, or provide access. Take your own photos as backup.
Settle Final Bill
Pay any outstanding balance. Your security deposit (typically AED 2,000-4,000) will be refunded within 7-10 business days to your bank account.
Connection Process
Apply for Connection
Apply online (dewa.gov.ae), through app, or visit DEWA customer center. Application can be done 2-3 days before moving in.
Submit Required Documents
Valid passport/Emirates ID, tenancy contract, title deed (if owner), and NOC from landlord (if applicable). Upload scanned copies online.
Pay Security Deposit
Apartments: AED 2,000, Villas: AED 4,000. Payment via credit card, debit card, or bank transfer. Deposit is refundable when you leave.
Connection Activation
Services activated within 1-2 business days. You'll receive account number via SMS/email. Download DEWA app to manage bills and usage.
Get a free, no-obligation quote tailored to your move. We'll handle the details.
Fees & Deposits
Security Deposit (Apartment)
Refundable
Security Deposit (Villa)
Refundable
Connection Fee
Non-refundable
Knowledge Fee (10%)
Non-refundable
Total Initial Payment (Apt)
Partial
Total Initial Payment (Villa)
Partial
Important Tips
- →Take photos of meter readings at both old and new properties
- →Keep your DEWA account number and reference numbers safe
- →Download DEWA app for easy bill payment and monitoring
- →Update your bank details before disconnection for deposit refund
- →Schedule disconnection for after you physically move out
- →Connection can be done online - no need to visit DEWA office
- →Ensure your phone number is updated to receive SMS confirmations
DEWA Transfer FAQs
Find answers to common questions about our moving services
New connections start in 1-2 business days after you pay and docs are approved. For same-day service, apply via the DEWA app before 2 PM and pay AED 220 for express.
Yes. If you stay in Dubai, you can transfer online. This is faster than closing and opening a new account. Your deposit moves with you.
You need your passport or Emirates ID, signed tenancy contract with RERA number, title deed (if owner), and your phone number and email.
After you disconnect and pay the last bill, DEWA sends your deposit to your bank in 7-10 days. Update your bank details before you close the account.
You will keep getting bills until you disconnect. This can lead to late fees and trouble getting your deposit back. Always disconnect when you leave.
Yes. Apply 2-3 days before your lease starts. Tell DEWA your move-in date and they will turn on service from that day.
Focus on Moving, We'll Handle the Rest
While you manage DEWA and utilities, let us handle your entire move professionally. Get your free quote today.