How to Choose Movers in Dubai (Checklist + Red Flags + Verification)

Hired the wrong movers? You could end up with damaged furniture, surprise charges, or worse—belongings held hostage until you pay more. This guide shows you exactly how to vet moving companies in Dubai so you hire professionals, not problems.

What's Changed in Hiring Movers for 2026

The Dubai moving industry has evolved. Here's what's new:

• DED online verification: You can now instantly verify trade licenses through the Dubai Economy app—no more waiting
• Google Reviews reliability: Google has cracked down on fake reviews; 4.5+ stars now carries more weight than before
• Video surveys as standard: Most reputable companies offer video walkthrough surveys, making it easier to get accurate quotes remotely
• Insurance requirements: Building management increasingly requires proof of mover insurance before approving permits
• New scam tactics: Watch for "quote-jacking" where fake companies intercept legitimate inquiries

Why Choosing the Right Movers Matters

The difference between a smooth move and a nightmare often comes down to one decision: which moving company in Dubai you hire. With hundreds of operators—ranging from licensed professionals to unlicensed trucks—making the right choice protects your belongings, time, and sanity.

For a deep dive into vetting movers, see our comprehensive guide on how to choose movers.

Step 1: Verify They're Licensed

This is non-negotiable. In Dubai, legitimate moving companies must have:

• Valid UAE Trade License: Issued by Dubai DED (Department of Economic Development)
• Activity matching services: License should specifically include "moving" or "relocation" services
• Insurance coverage: Goods in transit insurance at minimum

How to Verify (2026 Method)

1. Ask for their trade license number
2. Download the "Dubai Economy" app or visit dubaided.gov.ae
3. Enter the license number to see registration status, expiry date, and authorized activities
4. Confirm the licensed activities specifically include "moving" or "relocation" services
5. Check the company name matches exactly—scammers sometimes use similar names

View our credentials and licensing information as an example of what to look for.

Step 2: Check Reviews and Reputation

Past performance predicts future behavior. Investigate thoroughly:

Where to Check Reviews

• Google Reviews: Most reliable for local businesses
• Facebook: Check both page reviews and community group mentions
• ServiceMarket / HomeGenie: UAE-specific platforms
• Expatwoman / Dubizzle forums: Real resident experiences

What to Look For

• Consistency: Multiple positive reviews over time (not just recent)
• Specifics: Reviews mentioning actual move details are more credible
• Response to negatives: How company handles complaints shows character
• Recurring issues: Same complaint across reviews = real problem

See what our customers say: customer reviews.

Step 3: Get Multiple Quotes (At Least 3)

Never accept the first quote. Get 3-5 estimates to understand market rates:

What a Quote Should Include

• Detailed breakdown of services (labor, truck, packing, materials)
• Clear statement of what's included vs extra
• Estimated duration
• Payment terms and methods
• Cancellation policy
• Insurance coverage details

Learn more about what should be in a moving quote.

Red Flag: Significantly Lower Quotes

If one quote is 40-50% lower than others, be suspicious:

• May be bait-and-switch (low initial, add charges later)
• May lack insurance or proper equipment
• May use untrained labor
• May not include services others quote for

Compare fairly using our moving cost calculator.

Step 4: Request a Pre-Move Survey

Professional movers should offer a survey (in-person or video) before quoting:

Why Surveys Matter

• Accurate pricing: They see actual volume, access, specialty items
• Proper planning: Right truck size, crew count, equipment needed
• No surprises: Issues identified upfront, not on moving day

What Surveyors Should Ask About

• Access at both locations (elevator, stairs, parking)
• Specialty items (piano, safe, artwork, gym equipment)
• Building permit requirements
• Packing needs (full, partial, or DIY)
• Timeline and flexibility

Building access often requires elevator booking and building approval.

Step 5: Ask the Right Questions

Before booking, ask these essential questions:

About the Company

• "How long have you been operating in Dubai?"
• "Can I see your trade license?"
• "What insurance coverage do you carry?"
• "Are your staff employees or contractors?"

About the Move

• "Who will be on the crew, and how many?"
• "What truck size will you use?"
• "What happens if the move takes longer than estimated?"
• "How do you handle damage claims?"

About Pricing

• "Is this quote fixed or can charges be added?"
• "What could cause additional charges?"
• "What's your payment schedule?"
• "What's your cancellation policy?"

Step 6: Understand Insurance and Liability

Every mover should have insurance. Understand what's covered:

Types of Coverage

• Basic (Released Value): Minimal coverage, often per kg
• Full Value Protection: Replacement or repair of damaged items
• Third-party Insurance: Coverage through external insurer

For details, see our insurance and claims guide.

Questions to Ask

• "What does your standard liability cover?"
• "Is there a maximum claim amount?"
• "What's the claims process if something is damaged?"
• "Can I purchase additional coverage?"

Red Flags: When to Walk Away

These warning signs indicate you should look elsewhere:

Communication Red Flags

• Won't provide trade license when asked
• Only accepts cash payments
• No written quote or contract
• Unprofessional communication (no email, WhatsApp only)
• Can't answer basic questions about services

Pricing Red Flags

• Quote significantly below market rate
• Demands large deposit upfront (more than 20-30%)
• Vague pricing with "approximately" everywhere
• Won't put the quote in writing

Operational Red Flags

• No physical office or only a PO Box address
• Can't describe their insurance coverage
• Rents trucks on demand (no company fleet)
• No uniformed or identifiable staff

Learn more about avoiding moving scams in Dubai.

The Pre-Booking Checklist

Before signing, confirm:

• ☐ Trade license verified
• ☐ Insurance coverage confirmed
• ☐ Reviews checked (minimum 20+ with 4+ stars)
• ☐ Pre-move survey completed
• ☐ Written quote received with full breakdown
• ☐ Contract reviewed (dates, services, liability, cancellation)
• ☐ Payment terms clear (deposit amount, final payment timing)
• ☐ Contact information for moving day confirmed
• ☐ Building permit requirements discussed

Specialized Moves: Extra Vetting Needed

Villa Moves

Larger scale requires more resources. Verify they have:

• Experience with garden furniture, large items
• Proper equipment for heavy/bulky pieces
• Adequate crew size (4-6 movers typically)

Office/Commercial Moves

For commercial moving, additional checks:

• Experience with IT equipment handling
• After-hours availability
• Project management capabilities
• References from similar businesses

International Moves

For international relocations:

• FIDI/IAM membership (international moving associations)
• Customs documentation expertise
• Destination country agent network
• Container and air freight options

Case Studies: Good vs Bad Experiences

What Good Looks Like

A professional moving experience includes:

• Clear communication from first contact
• Thorough survey before quoting
• Detailed written contract
• On-time, uniformed, equipped crew
• Careful handling with proper materials
• No surprises on the bill

See examples in our case studies.

What Bad Looks Like

• Quote over phone without seeing inventory
• Crew arrives late with wrong truck size
• Damaged items with no accountability
• Unexpected charges at delivery
• Company unreachable after the move

Frequently Asked Questions

How do I verify a moving company's license in Dubai?

Ask for their trade license number and verify it on the Dubai DED website or Invest Dubai portal. The license should be current and include moving/relocation services.

What's a reasonable deposit for movers?

20-30% is standard to secure the booking. Be wary of companies asking for 50%+ upfront.

Should I get a survey for a small move?

Even for studios, a video survey helps ensure accurate pricing. It takes 10-15 minutes and prevents surprises.

What if a mover doesn't have insurance?

Don't use them. Uninsured movers leave you with no recourse if belongings are damaged.

Can I negotiate moving quotes?

Yes, especially if you have competing quotes or flexibility on dates. Mid-week and mid-month moves often have room for negotiation.

How far in advance should I book movers?

2-4 weeks is ideal. Peak season (September-November, month-ends) requires earlier booking.

Ready to Choose Your Movers?

Now that you know exactly what to look for, you're ready to make an informed decision. Apply this checklist to any company you're considering—the good ones will pass every point.

Want to skip the research? We've built our entire operation around the standards in this guide. Request a quote from our DED-licensed, fully-insured team and see our credentials for yourself. Or call +971 55 301 3309 to speak with us directly.