Etisalat (e&) Transfer Guide
Complete guide to transferring your Etisalat home services when moving in Dubai. Multiple options for a seamless transition.
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3 Ways to Transfer Etisalat
Choose the method that works best for you
Online (Fastest)
3-5 business days
- 1Log in to etisalat.ae or e& app
- 2Go to My Account → Services → Relocate
- 3Enter new address and preferred date
- 4Submit request and track status online
Call Center
3-5 business days
- 1Call 101 (from Etisalat) or 800 101 (other)
- 2Provide account number and new address
- 3Schedule technician visit
- 4Receive confirmation via SMS
Business Center Visit
3-7 business days
- 1Visit any Etisalat business center
- 2Bring Emirates ID and tenancy contract
- 3Fill relocation form
- 4Schedule installation appointment
Required Documents
- Emirates ID (original for in-person, copy for online)
- New tenancy contract (Ejari preferred)
- Etisalat account number
- Registered mobile number for OTP verification
- NOC from new building (some buildings require)
Get a free, no-obligation quote tailored to your move. We'll handle the details.
Fees & Costs
Relocation Fee
Standard relocation
Same-Day Installation
Express service
Router Upgrade (optional)
If needed
eLife TV Setup
With relocation
eLife TV Transfer Tips
- →eLife TV channels and recordings are linked to your account, not equipment
- →Request your current box model or newer to avoid compatibility issues
- →DVR recordings cannot be transferred - watch or delete before moving
- →Multi-room eLife setup may need reconfiguration at new address
Other Utility Guides
Etisalat Transfer FAQs
Find answers to common questions about our moving services
You can transfer Etisalat internet online through etisalat.ae, via the e& app, by calling 101, or visiting a business center. Online is fastest - log in, go to Relocate Service, enter your new address, and schedule installation. Allow 3-5 business days for standard relocation or pay AED 300 for same-day service.
Etisalat charges AED 150 for standard relocation which includes disconnection from old address and reconnection at new address. Same-day express service costs AED 300. This fee is added to your next bill. No deposit is required if you're an existing customer in good standing.
Yes, you can keep your landline number if moving within the same emirate and the same exchange area. If moving to a different area, you may be assigned a new number but can request number portability. Your mobile numbers are not affected by relocation.
Your eLife TV subscription transfers with your account. The technician will set up your eLife box at the new address. Your channel subscriptions, On Demand purchases, and app logins remain active. Note that DVR recordings cannot be transferred - download or watch them before moving.
Standard Etisalat relocation takes 3-5 business days from request submission. Express same-day service is available for AED 300 if you submit before 10 AM. During peak moving season (September-November), allow extra time. Track your request status in the e& app.
Most Dubai buildings have Etisalat coverage, but some newer buildings may have exclusive Du arrangements. Check with your new building management. If Etisalat is unavailable, you'll need to cancel (early termination fees may apply based on contract) and sign up with Du.
Professional Moving Services in Dubai
While you manage your Etisalat transfer, let our expert movers handle your belongings safely.